We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at biobonds@biobonds.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at biobonds@biobonds.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at biobonds@hotmail.com.

Refund Policy

Last Updated: September 22, 2026

Thank you for choosing BioBonds. We are committed to providing high-quality products and a reliable customer experience.

Please read this Refund Policy carefully before placing an order.

1. Research Use Only Products

Certain products sold through BioBonds.shop are designated “Research Use Only” (RUO).

These products are intended strictly for laboratory, scientific, analytical, or other legitimate research purposes and are not intended for human or animal consumption, diagnosis, treatment, prevention, or mitigation of any disease or medical condition.

Due to the nature of these products, opened or used research products may not be eligible for return or refund.

2. Eligibility for Refunds

We may accept refund or replacement requests in the following circumstances:

• You received a product that is damaged during shipping.

• You received an incorrect product.

• Your order is incomplete or contains missing items.

• The product received is materially different from the product ordered.

• The product is defective or otherwise does not meet the applicable product description.

To request a refund or replacement, you must contact us within 7 days of delivery.

Your request should include:

• Your order number.

• Your full name.

• A description of the issue.

• Clear photographs or videos showing the product, packaging, shipping label, and any visible damage, where applicable.

We may request additional information or evidence before approving a refund or replacement.

3. Non-Returnable Items

Unless otherwise required by applicable law, the following items are generally not eligible for return:

• Opened or used products.

• Products that have been altered, damaged, contaminated, or improperly stored after delivery.

• Products purchased for purposes other than those expressly stated by BioBonds.

• Products returned without prior authorization.

• Products purchased through unauthorized third parties or resellers.

For research-use products, we may require the product to remain unopened and in its original condition for a return to be considered.

4. Damaged Orders

If your package arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please retain the original packaging, shipping materials, labels, and the damaged product until the claim has been reviewed.

Failure to retain the relevant materials may affect our ability to process a shipping damage claim.

5. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us within 7 days of delivery.

After reviewing the order, we may provide:

• A replacement of the incorrect or missing item; or

• A refund for the affected item.

6. Refund Approval

All refund requests are subject to review and approval by BioBonds.

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.

7. Shipping Costs

Original shipping charges are generally non-refundable unless:

• The order was shipped incorrectly by BioBonds;

• The product arrived damaged due to shipping;

• The product received was incorrect; or

• A refund is otherwise required by applicable law.

Return shipping costs, where applicable, may be the responsibility of the customer unless the return is due to an error on our part or applicable law requires otherwise.

8. Exchanges and Replacements

Where appropriate, BioBonds may offer a replacement instead of a refund.

Replacement products are subject to availability.

If the original product is unavailable, BioBonds may issue a refund for the affected item.

9. Cancellations

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it.

Please contact us as soon as possible if you need to request a cancellation.

10. Chargebacks and Payment Disputes

If you have an issue with an order, please contact BioBonds before initiating a payment dispute or chargeback.

We will make reasonable efforts to resolve legitimate concerns directly with you.

Nothing in this section limits any rights you may have under applicable law.

11. Contact Us

For refund, replacement, or order-related inquiries, please contact us through the contact information provided on BioBonds.com

Please include your order number in your communication so that we can assist you efficiently.

BioBonds reserves the right to update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.